Boil water notice now in place for local supply

A boil water notice has been put in place for customers on the Tullamore South and Clonaslee water supply schemes.

Uisce Éireann in partnership with Offaly and Laois County Council issued the boil water notice yesterday evening (Tuesday) as a precaution to protect the health of approximately 3,900 customers due to what they have described as "raw water quality issues" which are impacting the treatment processes at the water treatment plant.

All customers on the Tullamore South and Clonaslee Water Supply are affected. Customers can check if their property is included by visiting the Water Quality section of https://www.water.ie/ and entering the property’s Eircode or by calling the Uisce Éireann’s customer care helpline, open 24/7, on 1800 278 278.

A map of the area is available to view on the supply and service section of https://www.water.ie/

Drinking water experts from Uisce Éireann and Offaly County Council are working to rectify the issues at the treatment plant with a view to lifting the notice as quickly as possible, in consultation with the HSE. In the meantime, all customers on this supply are advised to boil water before use until further notice.

John Gavin, Uisce Éireann, said he regrets the inconvenience to impacted customers. : “Public health is Uisce Éireann’s number one priority and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we are working to resolve the issue and lift the notice as quickly and as possible in consultation with the HSE.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and boil water notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on boil water notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for drinking, drinks made with water, preparation of salads and similar foods, which are not cooked prior to eating, brushing of teeth and making of ice.

The public is also advised to use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads), while water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling.

Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;

Caution should also be taken when bathing children to ensure that they do not swallow the bathing water.

In terms of preparing infant formula where a boil water notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water.

It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.

If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.